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F.A.Q.


Do I need to have an account to place an order?

You can choose to use our guest checkout to place an order or you can create an account during purchase. By creating an account you can check out faster, track your orders, update your profile information for future orders and many more.

I have forgotten my password

Don’t worry, it happens. Just go to My Account, click on the ‘Forgot your password’ link and enter the email address you registered with. You will receive an email shortly reminding you of your password.

What sizes are used on the site?

All sizes are European sizes unless stated otherwise.

Why are the prices different online and in store?

From time to time our stores may run special local promotions that may not be available on our website or we may offer special discounts online that are not available in stores. Some website promotions may not be available to customers in particular jurisdictions.

What currency is used on the site?

All prices displayed are in USD

How will I know you received my order?

We will send you a confirmation email within 24 hours of your order being placed. If you have not received this email, check your junk mail folder. If you still can’t find your confirmation, please contact us at info@balletinas.com.

Can I change an existing order?

Once you have received your confirmation email, we can’t change the details of the order (product, quantities or delivery address). Please ensure you review all your details before you complete the checkout process.

Can I cancel an order once it has been placed?

You can cancel your order before it’s been dispatched from our warehouse. Please contact us at info@balletinas.com as soon as possible. If your order has already been dispatched, you can return it within 28 days of purchase.

Why was my order cancelled?

Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we accept the order we will let you know as soon as possible.

What payment methods can I use?

Payments are Powered by WorldPay. We accept Mastercard, Visa Credit and Visa Debit cards.

What currencies do you accept?

All transactions will be made in Euros.

What are you company details?

Our online store is based at our own factory where all our goods are manufactured in Elche, Alicante, Spain. 

Company name: Garena Levante, SL

Company address:

Garena Levante, SL Calle Martín Soler 5, Elche Parque Empresarial 03203 Elche (Alicante) Spain

Online store telephone contact number 0034 902 888 540